Can you cancel a holiday via email?

I booked a holiday with a friend approx 6 months ago but since then we have fell out BIG TIME. We will not be speaking again and i need to cancel the holiday.





I understand we'll lose the deposit, but i think i'll get the lump sum of money back because i'm giving 3 months notice for the cancellation.





My question is: I've emailed Thomas Cook with the holiday Reference number and asked for it to be cancelled.





Will they refuse the email and require a written letter and/or a phone call?





I guess i've learnt the hard way, it wasn't even my fault we fell out.





Thanks|||If they need any further info from you, they may email/write to you %26amp; ask you to give them a letter instead. They can't just refuse point blank without letting you know their correct procedure.|||It's up to Thomas Cook. Every company is free to set its own policy. However, I can tell you that I formerly worked for a large travel website and we never accepted cancellations by e-mail. We could not verify that the person sending the e-mail was one of the travelers and had authority to cancel. Also, we had to be able to review the cancellation policy so that the travelers understood if they were going to lose any money. Consequently, you had to call us.





Just call them. It's faster, easier, and safer than doing it by e-mail.|||I would suggest you give Thomas Cook a call and explore your options. There could be a bunch of restrictions to your ticket. Did they review the cancellation/ change policy to you at the time you purchased the ticket/package?|||You must send a proper letter by recorded delivery.Expect problems with a refund when you booked the holiday you entered into a contract they can be tricky to rescind.|||calling would be better...|||You should probably be refunded everything but the deposit-- and three months out you may get some if it back, too (check the fine print again!). If it were for a medical reason it would be no problem, but since you're three months out it shouldn't be a problem anyway. Thomas Cook has a toll-free phone number, so would either call them, or start with another email to customer service.





Tell them that you cannot go at the originally-planned time, but that you plan to rebook shortly (don't mention that it will be with a different travel partner-- that's not their business!). That will encourage them to be helpful, since they don't want you re-booking with anyone else, especially in the current economy.